We plan to file a lawsuit against the State to block the suspension, as we successfully did in Illinois. We look forward to continuing to make the best car buying and shopping experience available even better. history to become the second largest in the country while achieving an industry-leading Net Promoter Score (NPS) and a 4.7 out of five star customer experience rating average. In the meantime, Carvana will continue to fulfill orders for Michigan customers who are on our schedule.Ĭarvana pioneered online car buying by providing exceptional customer experiences, and we've grown faster than any used car retailer in U.S. Carvana is ready and willing to discuss a swift resolution with the State, as we’ve already solved the concerns outlined in the notice. The suspension papers were served without notice and in violation of Carvana’s due process. Over 98% of our Michigan customers receive their registration in a timely manner and the State’s suspension is based on isolated incidents representing 1% of our Michigan sales. The State’s action represents another example of gross regulatory overreach that in no way benefits the State’s consumers.
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